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To: <br />Dean Lotter <br />From: <br />Judy Goepel <br />Re: <br />Request Partners Analysis <br />Date: <br />February 6, 2008 <br />Totals: <br />Total Complaints <br />received <br />% received online <br />% received via <br />phone <br />% received in person <br />Through 2006-415 <br />45%(187) <br />39%(163) <br />9%(39) <br />In 2007---128 <br />69%(88) <br />2%(28) <br />5%(7) <br />Total since 6/2005---603 <br />51%(310) <br />34%(208) <br />8%(50) <br />Overview by Department: <br />% of Total <br />Department <br />% received <br />Majority of complaints <br />Complaints <br />online <br />Sod damage -52% came online <br />Street signs ----26% came online <br />Sanitary sewer problems1 % came online <br />50%(299) <br />Public Works <br />30% <br />Snow issues ---39% came online <br />More come in via phone than online <br />Nuisances complaints61 % came online <br />Debris and junk ---55% came online <br />25%(151) <br />Community <br />63% <br />Problem vehicles -50% carne online <br />Development <br />Property maintenance ---81 /o came online <br />Birthday Party info 79% came online <br />9%(56) <br />Parks & Rec <br />85% <br />Park maintenance ---91 % came online <br />Parking Illegally -24% of 51 total <br />8%(51) <br />Public Safety <br />41% <br />requests\equal number called and went <br />online <br />4%(25) <br />Administration <br />100% <br />Suggestion -100% came online <br />Water bill, public information -100% came <br />3%(21) <br />Finance <br />100% <br />online <br />