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GMHC has worked closely with its partners to create loan programs that meet their goals and reflect unique needs of the community. GMHC would be excited to provide New Brighton with professional, energetic and individualized assistance in planning, developing and carrying out its rehabilitation loan services. GMCH is available to serve in this capacity immediately upon selection by the New Brighton City Council. The NorthMetro HRC, located at 1170 Lepak Court, Shoreview would be responsible for administration of the New Brighton Program. NorthMetro HRC is managed by Marie Malrick, Program Administrator; Sue Schirmers is the program representative and the construction manager is Paul Soenneker. The HRC staff work under the supervision of GMHC's Program Director, Suzanne Snyder and is supported by the accounting department, led by Finance Director Glenda Ware. All operations are overseen by GMHC President, Carolyn E. Olson. Since its inception in 2001 the HousingResource Center — NorthMetro has closed nearly 1,100 home improvement loans for a total investment exceeding $10 million. A brief biography of the above staff is included later in the proposal. The role of each HRC staff member is described in the Scope of Services. Scope of Services 1. Work with New Brighton to develop its lending product(s). Suzanne Snyder and the HRC staff have extensive experience designing housing rehabilitation loan programs. Based on the specific goals and housing needs of New Brighton, they will work with City staff to develop the program guidelines for City Council approval, create the application package, including all necessary regulatory forms, design monthly reports and work with the accounting department and servicing agent to set up accounts. The cost of program development is included in the cost of loan administration; there is no additional charge. 2. Receive calls from homeowners on behalf of New Brighton GMHC prides itself on not having an automated phone menu. The phone is answered by staff. Usually the first person on the phone and greeting walk-in traffic is the Program Representative, who has extensive knowledge of all current program offerings. The Program Representative screens homeowners to determine which of the programs best suit their needs and provides the loan application(s). When appropriate, the Program Representative will refer a homeowner to additional or alternate resources outside of GMHC. In some cases the HRC will package more than one loan for the homeowner to meet their total financing needs; on occasion, the package may be coordinated with another lender. The goal is to always find the most beneficial programs available to the borrower. In addition to calling or stopping in at the Center, homeowners can visit GMHC's website (currently being re -designed) at www._omhchousinct.or_o to research program offerings. 3