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7. User Error. DataForce will respond to calls for data correction due to user error, at no <br /> cost, with the City's understanding that data cannot always be recovered. City agrees to <br /> keep reliable backups on a nightly basis. <br /> 8. Source Code. DataForce will maintain all source code on City's computer, and all such <br /> code belongs exclusively to City. DataForce agrees to remove no source code from the <br /> City's computer system without prior approval of the City. <br /> 9. On-Site Visits. DataForce will plan with the City up to two on-site visits per year of one <br /> day apiece, for the purpose of meeting with users,training, custom programming, or for <br /> any other related purpose the City desires. If additional time on-site is requested, the City <br /> will be billed for expenses and for time at DataForce's current hourly billing rate, for a <br /> minimum of 8 hours per day. <br /> 10. Liability. DataForce, Inc. has no contractual agreements with any other customers or <br /> competitors that may prevent routine support and maintenance of the City's software. <br /> City agrees that DataForce will not be held liable by the City for any violation of the <br /> City's contract terms and agreement with any other vendors, in the course of providing <br /> support for the City's applications. <br /> 11. Call Tracking. DataForce will keep a call log, including problem description and <br /> resolution, for each call. This log will be provided to City upon request at any time. <br /> 12. Termination. DataForce understands that this support is provided to City as a temporary <br /> service, while the City evaluates its options for replacement. Either party may terminate <br /> this agreement upon 90 days written notice. <br /> III. Applications Supported and Payment Terms. <br /> The support contract shall begin March 17, 1997 with the initial payment due by March 17th. <br /> DataForce agrees to provide software support for the following applications, at the listed monthly <br /> cost. This cost shall remain fixed through December 31, 1999. <br /> General Ledger $213 <br /> Journal Vouchers $142 <br /> Budget Prep(not used) $0 <br /> Payroll $498 <br /> RAPID/Accounts Payable $285 <br /> Utility Billing $285 <br /> Monthly Cost: $1423 <br /> The City understands that DataForce offers this rate in total and that any additions or subtractions <br /> from this list of applications will require renegotiation of support costs. <br /> DataForce will bill for each month at the start of the month. All payments will be due before the <br /> end of the contract month(net30). <br /> • <br />