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and maintained over 99.99% uptime). • Instituted systems and procedures that resulted in over a tenfold increase in employee productivity in the network area. • Managed projects spanning entire organization involving staff, managers, executives,and IS. • Developed and managed over$200,000 annual capital budget for all network and desktop computing needs. • Provided leadership on network operating systems and infrastructure projects along with all server and desktop software. • Coordinated and directed the activities of other network and desktop support personnel. • Developed first user training programs. • Developed and implemented security for computer network. • Received Employee Recognition Award for third quarter of 1994. • Conceived and created first library of reusable data reporting functions for the organization. 1988 to 1991 Bristol Labs,Wausau,WI Manager Computing Services: • Designed and implemented all business applications. • Created databases and applications to manage marketing efforts(mined information collected and alerted sales staff to additional opportunities,trends,and changes). • Developed graphical application for customer use. 1987 to 1991 Community Recycling Cooperative,Wausau,WI Operations and Marketing Coordinator: • Marketed over two million pounds of recycled materials. • Responsible for profit and loss(P&L)for operations. • Provided guidance and instruction to 26 volunteer groups operating the recycling center. • Advised board of directors. EDUCATION Master of Business Administration,June 1999 University of Minnesota, Minneapolis, MN Concentrations: MIS and Strategic Management The MIS program is one of the top ranked in the nation. Major projects and papers: • Managing IS Outsourcing Relationships. • Knowledge Management and Human Capital in Organizations. • A Competitive Strategic Analysis of the Network Hardware Industry(Cisco&3Com). • Case study of Data Warehousing at the Minnesota Department of Human Services. • Analysis of the Business Strategy of Haagen Dazs in China. • International Competition in the Telecommunications Industry(Lucent). • Case Study of Managing IS Organization: Design and Structure. • Field consulting project-Analyzing and Recommending Strategy for Dain Rauscher's Correspondent Clearing Division. • Summer of 1998 in Africa researching business strategy and Internet use in Ghana. Publishing two case studies. Served as Finance Chair, Board of Directors, Student Project for Amity Among Nations, University of Minnesota. Chaired committee that developed strategic plan for board. Bachelor of Science degree, December 1988 University of Wisconsin,Stevens Point,WI Major: Computer Information Systems Minor: Business Administration Internship: Database programming and design for Oil Check Labs,Wausau,Wisconsin. Awards and honors: Department Scholarship in Computing, Dean's Distinguished Achievement Award,The National Dean's List, Phi Kappa Phi Honor Society. ADDITIONAL QUALIFICATIONS AND EXPERIENCE Technical • Knowledgeable in project management, security,and systems design and development lifecycle. • Conversant in a number of operating systems,applications,and programming languages. • Created database design that served as base for Executive Management System(EMS)product from Softouch Software, Portland, OR. • Systems analysis and design for the Portage County(Wisconsin)Library automation project. Leadership • Incorporator and president, Community Recycling Cooperative. • Small group leader for the SOAR for Jobs job transition and support group. • Member, New Brighton Planning Commission.