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3. Subscriber Inquiry and Complaint Procedures.....,...-........................................................ 15 <br />4. Subscriber Contracts ................................ ................. --....................................................... 16 <br />5. Refund Policy........................................................................................................................ <br />16 <br />6. Late Fees...................................................................................................................... <br />16 <br />7. Office Policy......................................................................................................................... <br />17 <br />SECTION 6. ACCESS CHANNEL(S) PROVISIONS............................................................... <br />17 <br />1. Public, Educational and Government Access....................................................................... 17 <br />2. Charges for Use........................................................................•-•--........................................ <br />20 <br />3. Access Rules......................................................................................................................... <br />20 <br />4. Access Support ...................................................................................................................... <br />20 <br />5. Regional Channel 6............................................................................................................... <br />20 <br />6. State and Federal Law compliance....................................................................................... <br />20 <br />7. Future PEG Funding Obligations.......................................................................................... <br />20 <br />8. Additional Payments................................................................... .......................................... <br />21 <br />SECTION 7. SERVICES TO CITY..................................................................... .............. <br />21 <br />1. Twin Cities Metro PEG Interconnect Network................................................................. <br />21 <br />2. Cable Service to Public Buildings ........................ <br />SECTION 8. OPERATION AND ADMINISTRATION PROVISIONS ................................... <br />22 <br />1. Administration of Franchise................................................................................................. <br />22 <br />2. Delegated Authority .............................................................................................................. <br />22 <br />3. Franchise Fee........................................................................................................................ <br />22 <br />4. Access to Records................................................................................................................. <br />24 <br />5. Reports and Maps................................................................................................................. <br />24 <br />6. Periodic Evaluation............................................................................................................... <br />24 <br />SECTION 9. GENERAL FINANCIAL AND INSURANCE PROVISIONS ............................ 25 <br />1. Performance Bond................................................................................................................ 25 <br />2. Letter of Credit...................................................................................................................... 26 <br />3. Indemnification of City......................................................................................................... <br />28 <br />4. Insurance...............................................................•-----•---•---.................................................. <br />29 <br />SECTION 10. SALE, ABANDONMENT, TRANSFER AND REVOCATION OF <br />FRANCHISE..................................................................................... .................... <br />29 <br />1. City's Right to Revoke.......................................................................................................... <br />29 <br />2. Procedures for Revocation..........................-•---.....................................,............................... <br />30 <br />3. Abandonment of Service....................................................................................................... <br />30 <br />4. Removal After Abandonment, Termination or Forfeiture.................................................... <br />30 <br />ii <br />