2017.04.24 Public Safety Commission Packet

Home Browse Search

High-Quality Patient Care And he takes great pride in practicing progressive medicine that improves outcomes for our patients, focusing on early adoption of new procedures. “Once a new lifesaving measure is proven to be effective, we don’t wait to implement it,” Lick says. “That means Allina Health EMS patients have some of the top survival rates in the country.” A NEW WAY TO MEASURE SUCCESS As of 2017, Allina Health EMS will focus our processes on more specific goals for shorter periods of time. Called “EMS Best: 100 Days Toward 100%,” this new approach will replace our Care Goals. For instance, while an annual Care Goal may have focused on the entire chronology of pre-hospital treatment of a heart attack patient and run for a full year, an EMS Best goal might drill down and focus on how quickly aspirin is administered to the patient—and run for 100 days. We also plan to launch approximately three EMS Best goals per year rather than just one. “The idea is to improve multiple aspects of our patient care by having more than one goal for the year,” says Long. “This is a way to get everyone exposed to learning and passion, and to connect with each other and with our patients.” Lick knows that just like the Care Goals, the EMS Best objectives will raise the bar for every caregiver, every day. “We want every responder to experience success in achieving high-quality patient care,” he says. “With EMS Best, it’s about getting back to the basics.” Our providers care for patients using the best available equipment, most-effective protocols and most-proven treatments. Our communications center staff works closely with the clinical services and medical direction team to ensure that our emergency medical dispatch services are clinically superior. Our ACE-accredited communications center provides dispatch services for all of our service areas and for a number of our community partner agencies as well. 6