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provides EMS and emergency response in collaboration with Bloomington Fire, the <br />mall security team and the mall’s police team. <br />“The nice thing about the mall is that when we go to a medical call there, we are <br />typically met by their security staff, who will escort us directly to the patient,” says <br />Jeff Lanenberg, an Allina Health EMS operations manager who oversees work in <br />Bloomington and other areas. “Even though each individual store has an address <br />system, having security meet us at the door really enhances the response.” <br />Allina Health EMS also provides EMS services at the Minneapolis/St. Paul airport, <br />where they collaborate with the Airport Fire team. As with Bloomington Fire, Allina <br />Health EMS has a services agreement with Airport Fire to use bay space at the fire <br />station in exchange for training and medical direction for the station’s EMTs. We also <br />provide a standby medical team at large fire incidents. <br />Our partnerships with fire and law enforcement agencies across the state ensure regular communication <br />and the best possible support for the communities we serve. <br />“People ask me <br />all the time why <br />Allina has been <br />so successful. <br />There’s no secret <br />sauce—we just <br />treat people <br />well.” <br />—Kevin Miller, Allina Health EMS <br />director of operations <br />10 11 Allina Health EMS Community Report