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As our medical director, Charles Lick, MD, puts it: “We want to hire medics and EMTs <br />who will spend their entire careers with Allina Health EMS.” This sentiment applies to <br />our support staff as well. <br />Paramedic Cassie DeRosier joined Allina Health EMS nine years ago and looks forward <br />to moving up the ladder as her career progresses; she chose Allina because she knew <br />there were many opportunities for further education and advancement. Beyond her <br />desire for growth, DeRosier subscribes to Allina’s five core values of integrity, respect, <br />trust, compassion and stewardship. “In the field, that might mean feeding a patient’s <br />dog before we leave the house or educating our patients as we treat them,” she says. <br />EMT and paramedic student Clarence Fraser believes those values help him to focus on <br />exemplary customer service. “We want to make sure every patient is very comfortable,” <br />he says. “Imagine that we are taking care of your grandmother: How would you want <br />her to be treated?” <br />In addition to having respect for the important work that we do, we also enjoy a good <br />laugh now and then. <br />Our ambulances have been redesigned to help keep our <br />patients and our staff as safe as possible. <br />16 17 Allina Health EMS Community Report