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18 <br /> <br /> <br /> <br />Effective Service Quality <br /> <br /> <br />Our strategic intent for operational excellence is to meet the service delivery <br />needs of our citizens and stakeholders consistently and effectively. We will do <br />this by setting service levels in line with stakeholders’ expectations, <br />establishing measureable targets for performance, and establishing a system <br />of accountability for results. To the extent feasible, we will partner with others <br />to achieve our service delivery outcomes. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />