2019.01.22 WS Packet - Laserfiche WebLink

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27 Employee Satisfaction Net promoter rate of 50% or better on employee surveys. RESULTS INTERPRETATION In March of 2015, the City worked with Lynn Consulting in order to complete an anonymous employee survey. The anonymous survey is designed to make it “safe” for respondents and to encourage honesty. Of the 120 employees e-mailed the survey, 87 responded. Dr. Lynn said this was a very good participation rate and is a positive sign for employee morale. Dr. Lynn mentioned many organizations only have a 30% response rate. Additionally, New Brighton had a 72% “promoter rate”. Promoter rate are those employees that had responses of a 9 or 10. Dr. Lynn mentioned any promoter rate above 50% is considered good. With Dr. Lynn’s feedback, staff suggests altering the KPI to correspond with participation and the “net promoter rate”. RESPONSE The benchmark for employee net promoter rate of 50% or higher on employee surveys. According to Dr. Lynn, the high participation and the promoter rate of 72% are both positive signs regarding organization culture and job satisfaction. The survey did highlight 3 areas we are doing well and 3 areas of opportunity. Areas we are doing well include:  Employees believe in the work they do  Supervisors are viewed as approachable  Employees feel they are responsive and provide quality services Areas with opportunities to grow included:  Employees want development and training  More recognition and appreciation  Advancement opportunities and enriched assignments There were 4 opportunities for employees to listen to a presentation on the results of the survey and provide specific feedback for what they felt would be helpful in the areas identified as opportunities to grow. Common feedback heard from employees included more training for supervisors and leaders, additional events for employees to get to know other service areas and employees, and budgeted funds for tuition reimbursement, trainings, and conferences. 28% 72%