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OTM Business Analyst - Information Technologies Department <br />December 2015 - May 2016 <br />• Developed efficiencies and increased usability of the Oracle Transportation Management (OTM) <br />system by identifying internal user needs and coordinating with OTM technical team to provide a <br />solution. Leveraged Oracle User Productivity Kit (UPK) and Knowledge Center to conceptualize, <br />create, and deliver interactive OTM and AS400 training materials to users company -wide. <br />Merchandiser's Assistant Manager <br />June 2014 - December 2015 <br />• Managed a team of four assistants, in addition to continuing previous Merchandiser's Assistant <br />responsibilities. Served as an advocate for the team and regularly met with management to <br />ensure expectations of excellence were met. Organized regular team meetings and conducted <br />monthly and yearly performance evaluations. Liasoned with OTM technical team as a Super <br />User and Business Lead to test and roll out necessary enhancements to the OTM system. <br />Merchandiser's Assistant <br />May 2011 -June 2014 <br />Administrative Assistant <br />Sep 2009 - May 2011 <br />Minneapolites, LLC — Local arts, culture, and restaurant website based in Minneapolis, MN <br />June 2012 - August 2014 <br />Co -Founder, Editor, Contributor, and Social Media Specialist <br />Wells Fargo Home Mortgage - Minneapolis, MN <br />April 2009 - September 2009 (contract position) <br />Mortgage Underwriter <br />University of Northwestern English Department — St. Paul, MN <br />August 2005 — May 2008 <br />Teacher's Assistant, Dr. Helen J. Aling <br />AREAS OF EXPERTISE <br />• Change Management (ADKAR • Customer Service <br />methodology) • Logistics Support <br />• Consensus Building • Sales Support <br />• Creative and Technical Writing • AP/AR <br />• Data Reporting and Analysis <br />• Technical Testing and Training <br />EDUCATION AND AWARDS <br />August 2017 Presenter at Scoular MA Meeting — UPK and Knowledge Center training opportunities <br />March 2016 Oracle User Productivity Kit (UPK) weeklong remote training - Oracle University <br />June 2014 Management Training Seminar, Minneapolis MN <br />May 2008 University of Northwestern — St. Paul, MN. BSc Psychology, minor in General Business <br />Dean's List, all semesters (cumulative GPA: 3.85) <br />Eagle Honors Scholar; Psychology Club Secretary <br />January 2007 Presenter, 2007 Minnesota Collegiate Honors Symposium <br />Fall 2006 Honouree, "Who's Who among University and College Students in America" <br />