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to communicate more effectively and resolve problems. It is not intended to accord to employees any different or greater rights to job security. An aggrieved employee shall be allowed a reasonable amount of time without loss of pay to investigate and present a grievance. This time shall be at the discretion ofthe employee's supervisor. An aggrieved employee shall be allowed a reasonable amount of time without loss of pay to investigate and present a grievance. The time allowed shall be at the discretion of the employee's supervisor. The following procedural steps shall be followed by an employee presenting a grievance to the employer. Failure to follow these steps shall result in the grievance not being acted upon. (1) Step 1. An employee claiming a violation concerning the interpretation or application of this Chapter shall present a written grievance to the employee's supervisor within ten work days after the alleged violation has occurred. The supervisor will discuss and give a written answer to the grievance within ten work days after receipt of the written grievance. (2) Step 2. A written grievance not resolved in Step 1 shall be appealed in writing to Step 2 within ten work days after receipt of the supervisor's written answer in Step 1. A grievance shall be considered resolved if it is not appealed in writing to Step 2 by the employee within ten work days. If appealed, the written grievance shall be presented by the employee and discussed with the employee's Department Director. The Department Director shall give the employee the Department's written answer to the Step 2 grievance within ten work days after receipt of the Step 2 grievance. (3) Step 3. A grievance not resolved in Step 2 may be appealed to Step 3 within ten work days following receipt ofthe Department Director's written Step 2 answer. A grievance shall be considered resolved if not appealed in writing to Step 3 by the employee within ten work days. If appealed, the written grievance shall be presented by the employee and discussed with the City Manager. The City Manager shall give the answer in writing within ten work days after receipt of the Step 3 grievance. The City Manager shall be the final authority on all grievances. (4) Appeal Involving Termination. When a regular or part-time employee receives notice of termination from the city manager, that employee shall be suspended without pay pending notification of appeal as provided in this Section. If the employee does not appeal, the termination shall become effective upon the expiration of the same period set forth in Section 21-18, Step 1. The appeal process shall not be available to probationary, temporary, paid on- call, seasonal, or volunteer employees. Sec. 21-19. Demotion. An employee may be demoted for unsatisfactory performance of duties, for disciplinary reasons, or as part of a reorganization plan if it would allow the employee to remain employed by the City in lieu of being laid off. An employee is to be given a written notice five work days before the effective date of demotion. The notice shall outline reasons for demotion and the employee's rights to appeal the decision to 21-10