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. , e e e ':>!._...~"" , 1'" .....-",j ,...- ..- '~~"- . h,!WJ. ~. ARl'ICLE IV. SERVICFS AND P~NG, SUBSCRIBER a::NrRACI'S, <XWLAINl'S ~_. .. .' -"............ "./'.'"" "" ",,,\-,,... sa:TIOO 1. SERVICES AND P.R:XilWoImIi programning shall be provided as specified in the proposal of Group w. Pro:lramning shall be added and deleted pursuant to the procedures of Section 1. s:&:rI~ 2. INIERRUPrIC6 CF SERVICE AND a:M?LADllS Service shall not be interrupted unless absolutely necessary. If ser- vice is interrupted for rTDre than 48 hours, subscriber shall be credited pro- rata for such interruption. An office shall be maintained in the. area and shall be capable of receiving cx:mplaints and requests for repairs or adjustments at any time seven days per week. This section further details subscriber catq;>laint procedures. ARl'Ic:LE V. CONSTRlJCrION, INITIAL SERVICE AREA, LINE EXTENSICN AND CONSTRUCI'ION STANDAROO ~ ~CN 1. INITIAL SERVICE ARFA All areas cx>ntaining dwelling units within the city shall be constructed as the initial service area. ~CN 2. LINE ElmmICN POLICY Service shall be extended to th<::se areas not in the initial service area pJrsuant to the formula of section 2. SEX::TICN 3. a:m'1'R1rrICN TDErABLE Group W shall construct substantially all areas of the initial service area which contain dwelling units within eighteen months of the granting of the State Certificate of Confirmation. Delays in ronstructian shall result in penalties provided by the franchise. sa:TICN 4. a:m'1'R1rrICN S'I'ANDARIl3 Group W shall comply with all construction standards of the franchise as well as all applicable laws, ordinances, rules, regulations and aXles, federal, state and local. ~CN 5. a.:H>ITI(H) CN lEE Group W may not, in its ronstrllction of the System, interfere with any gas, electric or television fixture, water hydrant or main, or sewer line. -4-'.