CCP 07-14-2009 - Laserfiche WebLink

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• (a) CJIIN shall provide all required hosting and operations support for the applications described in the System Overview in a centralized facility. (b) CJIIN may from time to time, in its sole discretion, install Updates, modify the Services or any component thereof provided that such Updates shall perform and contain functionality that is equivalent to or better than the current version of the Services. CJIIN will complete such installations and modifications between the hours of 4 AM and 7 AM, when possible, to minimize any impact on the City's use of the System Software and Services. CJIIN will notify the City by standard methods of notification such as email, system generated messages on the System home page or similar communication methods, in advance of the installation of an Update or modification to the Services. (c) CJIIN will provide support and System maintenance to the City as more fully described in this Agreement and the System Overview. (d) Excluding the costs the City must pay CJIIN as described in this Agreement, CJIIN shall provide, at no additional cost to the City, all communications equipment, telephone and communications lines, power, telephone service and other utilities at CJIIN's facilities up to the point of connection to the State optic fiber at the Dakota County Administration Center in Hastings, Minnesota, and to perform the Services and accomplish the purposes of this Agreement. (e) Excluding the costs the City must pay CJIIN as described in this Agreement, CJIIN shall provide, at no additional cost to the City, the necessary personnel, facilities, hardware, software, servers, routers and related equipment up to the point of connection to the State optic fiber at the Dakota County Administration Center in Hastings, Minnesota to meet CJIIN's responsibilities under this Agreement. (f) CJIIN will install and maintain System security measures including password protection, firewall protection, data encryption, continuous monitoring of CJIIN's system, and will conduct regular security audits. If CJIIN learns that any person has breached the security implemented for CJIIN's System, or suspects that such security has been breached, CJIIN will promptly notify the City and take corrective action to prevent such breaches. (g) CJIIN shall have in place during the Term of this Agreement a Business Continuity and Disaster Recovery Plan and will utilize industry standard back-up and archival procedures. (h) CJIIN will configure and maintain the system to provide reasonable system response time for the City's Permitted Users, to the extent within the control of Dakota County/CJIIN. 0) If requested, CJIIN will provide best practices advice to the City for implementing the Services at the City's business locations. (k) CJIIN will provide training on the use of CJIIN's System for the City Permitted Users as set forth in Section 9 of this Agreement. Page 3 of 20