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18 <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />Effective Service Quality <br /> <br />Our strategic intent for operational excellence is to meet the service delivery <br />needs of our citizens and stakeholders consistently and effectively. We will do <br />this by setting service levels in line with stakeholders’ expectations, establishing <br />measureable targets for performance, and establishing a system of <br />accountability for results. To the extent feasible, we will partner with others to <br />achieve our service delivery outcomes. <br /> <br /> <br /> <br /> <br /> <br /> <br />