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19 <br /> Service Quality <br />Track the delivery of “Core” services for each service area. <br /> <br /> RESULTS <br /> <br />The City of New Brighton will annually track measurements for “Core” services and report these <br />results. <br /> <br /> <br /> <br />INTERPRETATION <br /> <br /> <br />Core Services to be Tracked <br /> <br />DCAD • Streets (plowing, rehabbed, sweeping) <br />• Recycling (total recycled, clean-up day attendance) • Utilities (water used, sewer lines repaired) <br /> <br />Public Safety • Fire (response times, trainings completed) • Police (crime stats, response times) <br />• Emergency Mgmt. (trainings?) <br /> <br />Parks and Recreation <br />• NBCC (annual attendance, eagles nest attendance, birthday parties) • Golf Course (total rounds, other events?) <br />• Forestry (trees planted, trees treated) <br /> <br />Administration <br />• Council (packet items, work session topics, consent items) <br />• Commissions (number of meetings) • Human Resources (recruitments) <br />• Clerking (elections, voter turnout?) <br /> <br />Finance <br />• License Bureau (transactions) <br />• Audit (successful? Are there numbers or a score?) <br /> <br /> <br /> <br /> <br />RESPONSE <br /> <br />Staff will narrow the “Core” services and report on numbers and measurements this fall. <br /> <br /> <br /> <br /> <br /> <br />