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26 <br /> Employee Satisfaction <br />Net promoter rate of 50% or better on employee surveys. <br /> <br />RESULTS <br /> <br /> <br /> <br />INTERPRETATION <br /> <br />In March of 2015, the City worked with Lynn Consulting in order to complete an anonymous employee survey. The anonymous <br />survey is designed to make it “safe” for respondents and to encourage honesty. Of the 120 employees e-mailed the survey, 87 <br />responded. Dr. Lynn said this was a very good particpation rate and is a positive sign for employee morale. Dr. Lynn mentioned <br />many organizations only have a 30% response rate. Additionally, New Brighton had a 72% “promoter rate”. Promoter rate are <br />those employees that had responses of a 9 or 10. Dr. Lynn mentioned any promoter rate above 50% is considered good. With Dr. <br />Lynn’s feedback, staff suggests altering the KPI to correspond with participation and the “net promoter rate”. <br />RESPONSE <br /> <br />The benchmark for employee net promoter rate of 50% or higher on employee surveys. According to Dr. Lynn, the high <br />participation and the promoter rate of 72% are both positive signs regarding organization culture and job satisfaction. The survey <br />did highlight 3 areas we are doing well and 3 areas of opportunity. <br />Areas we are doing well include: <br />• Employees believe in the work they do <br />• Supervisors are viewed as approachable <br />• Employees feel they are responsive and provide quality services <br />Areas with opportunities to grow included: <br />• Employees want development and training <br />• More recognition and appreciation <br />• Advancement opportunities and enriched assignments <br />There were 4 opportunities for employees to listen to a presentation on the results of the survey and provide specific feedback <br />for what they felt would be helpful in the areas identified as opportunities to grow. Common feedback heard from employees <br />included more training for supervisors and leaders, additional events for employees to get to know other service areas and <br />employees, and budgeted funds for tuition reimbursement, trainings, and conferences. <br /> <br />72% <br />28% <br />Net Promoter Rate 72%