2016.08.08 CC Combined - Laserfiche WebLink

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6 483433v3 NE136-8 The Contractor shall retain sufficient personnel and equipment to fulfill the requirements and specifications of the services described in this Agreement. The Contractor will provide a Route Supervisor to oversee the recycling route drivers servicing the City. The Route Supervisor will be available to address customer complaints each day. The Contractor shall have on duty Monday through Friday from 7:00 a.m. to 5:00 p.m. a dispatch customer service representative to receive customer calls and route issues. The Contractor shall provide a 24-hour answering service line or device to receive customer calls. The Route Supervisor and all collection vehicles must be equipped with 2-way communication devices. The Contractor’s personnel will be trained both in program operations and in customer service. The Contractor will make efforts to ensure that its personnel maintain a positive attitude with the public, in the workplace and: a) Conduct themselves at all times in a courteous manner and use no abusive or foul language; b) Perform their duties in accordance with all existing local, federal and state laws and regulations; c) Be clean and presentable in appearance, as so far as possible; d) Wear a uniform and employee identification badge or name tag; e) Drive in a safe and considerate manner; f) Manage containers in a careful manner, by picking them up, emptying their contents into the collection vehicle, and placing - not throwing or sliding - the container back in its curbside location so as to avoid spillage and littering or damage to the container; g) Monitor for any spillage and be responsible for cleaning up any litter or breakage; h) Avoid damage to property; and i) Not perform their duties or operate vehicles while consuming alcohol or illegally using controlled substances or while under the influence of alcohol and/or such substances. 2.5 Point of Collection Except for the condominium buildings, all recyclable material collection service will occur at the curbside (i.e., no alley collections of residential recyclable materials are allowed for residents with curbside collection service). The condominium buildings each have a designated area for residents to bring their recycling bin for collection. 2.6 Recycling Containers The Contractor shall provide single sort recycling containers to each household. Each household will initially receive a 65 gallon cart. Additionally, 35 and 95 gallon containers will be made available to citizens after an initial period of time (which is approximately 60 days).