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Pamela Jean Stegora Axberg <br />1427 Brookshire Court <br />New Brighton, MN 55112 <br />651-717-8581 <br />pstegor@me.com <br /> <br /> <br />CAREER GOALS: A CEO role advancing the leadership of girls through Girl <br />Scouts USA <br /> <br />EMPLOYMENT: <br /> <br />Optum February, 2015 – present, Senior Vice President, Executive Leader Team <br />• Optum Operations - SVP Behavioral Health Operations and Provider <br />Experience <br />Responsible for 37M members for behavioral health service and <br />operations (clinical and non-clinical) across commercial, payer, Medicaid <br />and Medicare lines of business <br />• Government Solutions, 2014– 2015 <br /> Advised Center for Medicare and Medicaid Services (CMS) on their <br /> technical and operations implementation of healthcare.gov for the <br /> Federally Facilitated Marketplace <br /> <br />UnitedHealthcare September, 2005 – May, 2104, Senior Vice President <br />• Strategic Alliances (Medica, Harvard Pilgrim), 2010 – 2014 <br />• Operations Training and Development, 2012 – present <br />• COO Medicaid Operations, 2012 - 2013 <br />• Various other excutive roles <br /> <br />Accomplishments: <br />• Negotiated customer multi-year contract providing revenue exceeding $1B <br />over the contract life. <br />• Deepened partnership with customer/partner resulting in expanded joint <br />venture and generating 20% annual membership sales growth <br />• Led end-to-end service and operations service improvement initiatives for <br />3.5 million Medicaid members to improve compliance and service <br />experience during period of 25% growth. <br />• Managed strategic customers’ service including onboarding and service <br />improvement and operational process and controls. <br />• Led training organization including workflow, documentation, curriculum <br />design and deliver to support 25,000 worldwide operations employees. <br />Introduced innovative simulations to accelerate learning and efficiency. <br />Broadened learning portfolio for e-based learning. <br />• Led the installation operations for small business case installations and <br />reduced the end-to-end turn-around time by 15%. <br /> <br /> <br />