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Pamela Jean Stegora Axberg <br /> <br /> <br />Qwest Communications 1985 – 2005, Senior Vice-President & Officer <br />• SVP Wholesale Customer Service and Operations, 2004- 2005 <br />• SVP Product - New Product Development & Service Delivery, 2004 – 2005 <br />• SVP National Network Engineering and Operations, 2002 - 2004 <br />• SVP Local Network Engineering and Operations, 2000 – 20004 <br /> <br /> <br />Accomplishments: <br />• Large Team Management – Multiple organizations ranging from 1100 to <br />5500 employees (bargained for and non-bargained) dispersed nationally <br />and internationally, both in center locations and in field operations with <br />diverse functions from order entry, billing, credit and collections, design, <br />engineering, installation, repair, service, construction and call handling. <br />(telecom, data centers, wireless) <br />• Responsible for front office operations supporting $4 Billion annual revenue <br />• Lead back office operations, driving service improvements to reduce <br />customer defects by 1400%, reduce customer outages by 20%, and <br />repeat repairs by 30%. Drove improvements to prevent $20M in fines. <br />• Managed a $500+ M expense budget and a $500 M capital program. <br />• Lead the new product development process from ideation to <br />implementation for telecommunications services. <br />• Managed large technology programs including overall of platform <br />upgrades to support 12 M customers. Lead the upgrade of technology <br />from analog to digital plus the introduction of IP telephony <br /> <br />EDUCATION <br /> <br />1989 University of Minnesota, Carlson School of Business <br /> Master of Business Administration, University of Minnesota <br />1985 University of St. Catherine, St. Paul, MN <br /> Bachelor of Arts, Mathematics <br /> <br />PROFESSIONAL AND VOLUNTEER ACTIVITIES <br /> <br />2014 – present Topline Credit Union Board of Directors <br /> Supervisory Committee <br /> Finance Committee <br />2015 – present Junior Achievement Board of Directors, Executive <br /> Committee <br />20 09 - present Women Business Leaders in Healthcare, Advisory Board <br />2016 – present Girl Scouts River Valley Board of Directors; Chair Finance <br /> Committee <br />2005 – 2017 Girl Scouts Troop 50948 leader <br /> New Brighton Service Unit Registrar, 2011 - present <br />2008 - 2015 University of St. Catherine, Board of Trustees Development