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Matthew L. Johnson recognition with both NRPA and the St. Paul Chamber of Commerce Leaders in Local Government Award. •Managed the City’s portable rest room contract. •Used forward-thinking technology such as Google calendar, online-forms, survey monkey and technology to streamline administrative workload. Program Coordinator/Manager Intramural Sports, Court Sports and Special Event May 2007 to July 2013 University of Minnesota – Department of Recreational Sports •Oversaw the day-to-day operations of the University of Minnesota Intramural Sports program (12,000 annual participants). Oversaw a 20% increase in program participation during tenure. •Hired, managed, trained and evaluated 95 intramural sports officials, 20 site supervisors (part time staff) and 10 league administrators (part time staff) by placing an emphasis on empowering employees and employee development. •Lead staff-person in the migration of the Intramural program from traditional pen and paper to online registration and league management with IM Leagues. The move to IM leagues increased administrative expense by 50% and increased customer satisfaction with the program. •Design, plan, promote and schedule intramural sports leagues and special events. •Recruit, manage and run special events including: o 2010 US Racquetball Jr. National Championships (Facility Director) o 2009 U.S. Intercollegiate Handball Championship (Event Director) o 2008, 2010, 2012 and 2013 Minnesota State Squash Championship (Facility Director) o 2007-2013 Minnesota Handball Championship (Tournament Director) o 2010 Minnesota Racquetball Championship (Tournament Director) •Expanded the Special Events Program from two events to thirteen events annually. •Recruited national events including U.S JR Racquetball Championship, the U.S. Collegiate Handball Championship and 2014 USHA Handball National Championships to University Recreation Center. •Participated in the design process for the $60 million campus recreation center expansion. Senior Member Service Specialist Dec 2004 to May 2007 University of Minnesota – Department of Recreational Sports •Oversaw all membership sales and member services to University of Minnesota Recreation Center. •Managed all membership policy in concert with the Recreation Center Facility Director and Marketing Coordinator. •Resolved customer complaints and concerns through one-on-one meetings, phone calls or written correspondence. •Managed staff of 12 Member Service Specialists (part-time employees) including all hiring, training, evaluation, rewards/discipline and termination. •Oversaw reconciliation of all departmental tills. •Managed all deposits and financial transactions for the Department of Recreational Sports. •Created a comprehensive training guide for "Club Management" and “ CLASS” computer software programs. •Served on selection committee for new recreation management software. •Served on 2007 National Intramural Recreational Sports Association National Conference Host Committee.