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Pam Stegora Axberg Page Two <br /> <br />SVP – Optum, Federal Government Solutions (May 2014 – February 2015) <br />Advised Center for Medicare and Medicaid Services (CMS) on their technical and operations to enable a <br />successful second year implementation of healthcare.gov for the Federally Facilitated Marketplace. <br /> <br />SVP – UnitedHealthcare, Strategic Alliances and Operations (May 2010 – May 2014) <br />Led the P/L for two strategic alliance partners. Led the training organization <br />• Negotiated with strategic partner (Medica) a multi-year contract providing revenue exceeding $1B over <br />the contract life as well as a co-branded product offering. <br />• Deepened strategic partnership with Harvard Pilgrim, resulting in an expanded joint venture and <br />generating 20% annual membership sales growth and new revenue stream. <br />• Introduced innovative simulations to accelerate learning and efficiency including first use of e-based <br />learning. <br /> <br />SVP - UnitedHealthcare, Medicaid Operations (2012 – 2013) <br />Led end-to-end service and operations service improvement initiatives for 3.5 million Medicaid members to <br />improve compliance and service experience during period of 25% membership growth. <br />• Tripled the operational footprint nationally for Medicaid operations. <br /> <br />VP – UnitedHealthcare, Service and Operations (September 2005 – May 2010) <br />Multiple roles leading service operations with national teams of 900 employees <br /> <br />ADDITIONAL RELEVANT EXPERIENCE <br /> <br />Qwest Communications (FKA US WEST Communications, now CenturyLink) June 1985 – <br />September 2005 <br />Qwest was a fortune 160 regulated telecommunications provider providing video, data and telephony <br />services to 12 million customers. <br />Senior Vice-President & Officer <br />SVP Wholesale Customer Service and Operations <br />SVP Product - New Product Development & Service Delivery <br />SVP Network Engineering and Operations <br />Led multiple organizations ranging from 1100 to 5500 employees (bargained for and non-bargained) <br />dispersed nationally and internationally, both in center locations and in field operations with diverse <br />functions from order entry, billing, credit and collections, design, engineering, installation, repair, service, <br />construction and call handling. Managed large technology programs including overall of technology platform <br />upgrades to support 12M customers with a capital budget exceeding $500M, an expense budget exceeding <br />$500M and annual revenue of $4 Billion. <br /> <br />CORPORATE BOARDS AND RELATED EXPERIENCE <br /> <br />Topline Federal Credit Union Board of Directors 2014 – present <br />$466 M asset credit union with 43,000 members. Supervisory, Finance, Compensation and Benefits, and <br />Nominations Committees. <br /> <br />U.S. Behavioral Health Plan, California Board of Directors & Officer 2015 – 2017 <br />Optum’s Behavioral Health Entity, California. Offers mental health and substance abuse services to the <br />HMOs in the UnitedHealthcare segment as well as to other external payers serving over 4M members <br /> <br />Co-Founder, Owner, Minnesota ATV Tours 2008 – 2013 <br />Guided ATV tour company in northern Minnesota <br /> <br />