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"In terms of citizen satisfaction, citizens <br />likelyjudge satisfaction on how they're <br />treated and how people speak, not <br />necessarily on whether a camera is on <br />the officer, Sometimes they don't even <br />know or remember that the camera was <br />on the officer," <br />Not much is known about the organizational <br />impact of BWCs. Research is needed <br />to know if BWCs have an impact in the <br />following areas: training systems (e.g., <br />academy and field training); agency policy <br />development and reform; accountability or <br />disciplinary systems; complaint processes <br />or policies; managerial systems; and costs <br />of workload. <br />Overall, BWCs have had positive effects, <br />but they have not had nearly the dramatic <br />effect that was expected of them. Much <br />of the supposed effects remain unclear, <br />and more research is needed to make <br />conclusive statements on the effects and <br />impacts of BWCs. <br />Dr. Cynthia Lum: "If [police chiefs who <br />are thinking about adopting BWCs] don't <br />have BWCs, I would propose caution. Ask <br />yourself, what are you trying to achieve <br />in adopting BWCs? For a lot of chiefs, <br />it's a political reason. They have to buy <br />them. If so, that's fine, but I don't think <br />they should rely on this technology to <br />improve police -community relations. It <br />might help you develop measurements <br />or a better understanding of what that <br />relationship looks like on an individual <br />basis . , . [but] I don't think technology is <br />the answer" <br />Dr. Nancy LaVigne, Vice President for <br />Justice Policy, Urban Institute: "We <br />need to slow down adoption of BWCs so <br />Police Body Cameras: What Have We Learned Over Ten Years of Deployment? 1 5 <br />