2021.05.21 WS Packet - Laserfiche WebLink

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Benefits to using this tool $` • Many options for customizing content • All types of file formats ' , V L • Emergency alert banner for urgent information ,_, � � • Large amount of information can be stored on the website • Email blasts• Web chat rV, r , • Anyone can access the website without having to create an t.A \, account Challenges of using this tool • No translation available on the current website •�fi t • Costs for hosting website ,We: ri 011 • Outdated information shows up in searches, etc. • People tend to only visit the website when they are looking for ! , specific information • While the website offers individuals a way to provide feedback, two-way communication is not facilitated • The website developer/ host frequently changes features and functionality requiring staff to stay on top of these changes to ensure residents can access information • The website developer has not designed the website to meet website accessibility standards. Staff must work to ensure it remains accessible. • The website does not employ responsive design and sometimes looks odd on different devices requiring staff to consider screen sizes as pages are being updated. • The website works best with Chrome, Microsoft Edge and Firefox. It does not work well with Safari and Internet Explorer so it is difficult for people who use these two browsers to access information on the website. • While the City has some bilingual employees, there are no translators on staff. The City also does not have a contract for translation services. What measures are we using to gauge the success of each of these tools • Direct feedback from residents • Reduced numbers of phone calls/emails/walk-ins • Visitor statistics • Sitelmprove 10 City of New Brighton—Communications Plan